Support
Get help installing CO8 Product Image, generating or publishing a featured image, restoring an original, managing billing, or requesting your data.
Effective 25 August 2026 · CO8 Limited
Contact support
Email support@co8.ai from an address associated with your Shopify store. Include your .myshopify.com domain, what you were trying to do, and any message shown in the app. Do not send passwords, access tokens, or payment card details.
Before contacting us
- Reload the app from Shopify Admin → Apps → CO8 Product Image.
- Confirm the product has a featured image and is still available to the app.
- If publishing is blocked as stale, scan again—the source image changed after analysis.
- If billing is frozen, update the payment method from Shopify's app billing page.
- Use “Restore the original image” in Published changes to roll back a completed publish.
Billing, privacy, and deletion
Plans are approved, changed, and cancelled through Shopify. For billing questions, privacy requests, or deletion before Shopify's automatic redaction request, email support@co8.ai. Uninstalling the app stops future access to the store; deletion then follows the retention process described in the Privacy Policy.